Frequently Asked Questions - Advance USB Solar Smart Festoon Lights - Set Of 50

Question:

Dies the solar panel come with wall mountable fixings or just a spike ?
By Ian on Aug 2,2024

Answer:

There is a solar panel stake and wall/deck mount included

Question:

Do you sell the additional batteries for this set? I note your instructions state that the single included battery is 2200mAh and if more are installed they must match the provided one, but I can only find 2600mAh on your website so does that mean I have to spend another £30+ in order to install 3 matching batteries in the unit?
By J Edwards on Jul 17,2024

Answer:

As long as the battery matches in voltage then it will be fine to use a lower mAh battery. 

Question:

Do the lights continue to work when the bulbs start to fail ? If so how many failed bulbs before lights out ? Can you buy replacement bulbs ? Can these be ordered to be sent with the lights and batteries as SPARES ? Thanks
By Terry on Jun 30,2024

Answer:

Thank you for your questions,

The other bulbs will continue to work if one of them fails and as all of the LEDs work individually the other will not be impacted. Unfortunately the bulbs cannot be replaced as the LEDs are intergrated into the design.

Question:

How long is the warranty on these lights
By Mark Chambers on Jun 3,2024

Answer:

12 months.

Question:

How long is the cable?
By Jayne Bond on Apr 10,2024

Answer:

Hello.

• 14.7m of lights with an additional 1.85m between the solar panel and first bulb

Question:

What batteries do I need for charging as you only supply one.
By Tracy Taylor on Dec 3,2023

Answer:

Thank you for your question. These are the batteries you need 

Question:

Can the bulbs be set to white like the vintage festoon lights?
By Bartlett on Nov 4,2023

Answer:

Hi Barlett, These will be able to turn warm white more a yellow tone but wont be able to go cool white.

Question:

Hi there what colour is the cord please
By Andrew on Oct 29,2023

Answer:

Hi, the cord is black.

Question:

Hi, I have lost the instructions and have no QR to scan, can you send me a link to the app? Thanks
By Ian Chase on Sep 30,2023

Answer:

Hi Ian, I have attached the insturctions link this also is avaiable on the site just before the FAQs 
https://www.thesolarcentre.co.uk/PDF/instructions/Advance-USB-Solar-Smart-Festoon-Lights-Set-Of-50.pdf

Question:

Can you set each individual lamp to a different colour so you can have a pattern of one red, then a blue, then a green etc I know the Sophia smart lamps do but I'd like a set of vintage bulb that can do this feature. It's not clear on the advert.l, although I suspect not as there isnt a picture depicting that feature?
By Luke Malone on Mar 20,2023

Answer:

Hi Luke, when you set a color they will all change to that color wont be able to have seperate colors to each bulb

Question:

1) Do you sell the second and third battery to add to an order? 2) Can it be set to orange and green lights only, i.e. how both those two colours at the same time/or in sequence, but no other colour?
By Thera Prins on Mar 12,2023

Answer:

HI Thera, 
We do sell the batteries for these. The batteries you will need are 18650 2600mAh lithium-ion battery. It will only have to one colour that these lights would be set to 

Question:

Can these lights be operated by 2 separate iphones or only 1 phone?
By Graham Rawcliffe on Feb 22,2023

Answer:

Hi Graham, the app can be installed on more than one phone. However, only one phone can have control at any one time.

Question:

Where I can I purchase two more batteries?
By Jenny on Feb 3,2023

Answer:

You can purchase them on our website, 

If you click here.

Question:

Can you have them switched off most of the time and only use them when in the garden? Can you turn them on and off with your phone, so can the solar panel itself be fastened high up (out of reach)?
By Katherine Nietrzebka on Jan 5,2023

Answer:

Hello, Thank you for your message. These light come with an app so you can control them completely with your phone. So if you want to have them switches on only when you are in the garden these can be controlled with just your mobile device 

Question:

I want to order to extra batteries for these lights, what is it called?
By Bernadette Sawney on Dec 26,2022

Answer:

The batteries you will need are 18650 2600mAh lithium-ion battery.

You can find these on our website if you click here.

Question:

How many batteries are included? Can I use them indoors and just charge with usb like my lumify ones?
By Bracken on Dec 19,2022

Answer:

There's 1 battery included, unfortunately, the lumify you can disconnect the panel from the tube to work inside but there's only a panel with this set so it can only be used outside.

Question:

Can you connect a second set to the first set to work off the one solar panel ? Or do both sets work independently ?
By Alan Brady on Dec 12,2022

Answer:

Unfortunately, you cannot connect 2 sets together.

Question:

Is the app for these lights compatible with Alexa, Google home, etc.?
By Lee on Dec 10,2022

Answer:

Unfortunately not Im afraid.

Question:

Can the app run more than one set of these lights? together and/or independently?
By Andrew Speirs on Nov 9,2022

Answer:

Yes, you can add as many string to the app as you'd would like and manage each one within the app.

Question:

Can these be set to warm white as well as the various colour settings?
By Karina on Aug 9,2022

Answer:

These are multicolour lights so they do not offer white or warm white, but they do offer a warm amber colour (see main image) which is very similar to the colour temperature you see on vintage Edison filament bulbs.