Frequently Asked Questions - Durham USB Solar Post Light

Question:

Hi , I’ve just received my Durham XT, it looks beautiful, however ther are no fixing instructions and only 2 fixing screws, please advise Regards Mike
By Mike Clark on Jan 3,2024

Answer:

Hello,

Please email [email protected] so we can send you a copy of the fixing instructions. 

Question:

Hi, Could you please tell me if you sell replacements for just the opaque white plastic top for the Durham XT Solar Post Light .
By Bern Smith on Nov 18,2023

Answer:

Sorry these parts are not sold as spares. If we can try and help, please email [email protected] and our friendly customer service team will see if they are able to assist. 

 

Question:

Can these lights be 'spiked' into the garden? I don't have any decking to fix the lights into, so would need to have a spike as you have for your London garden lights.
By Jo Wright on Nov 16,2023

Answer:

Hello,

 

No these need to be fixed to a hard surface, as they are too big to be spiked into the ground. 

Question:

I am looking for solar powered lights for pathway to carpark for cafe, but these lights need to go off at close of business for cafe for environmental reasons, is there a clock timer that can be attached or do they have to be physically turned off each night ? Can you recommend another that might have that ability if not. Thank you
By CPARK on Sep 22,2023

Answer:

Hello,

 

Sorry these do only work on dusk to dawn basis. We do not have any lights which will switch off at a 'chosen time' I am afraid. 

Question:

Hi I'm looking at installing this post light beside my parking bay, can these be bolted into a hard surface such as concrete or stone ? (Does the footing have holes to insert bolts ?)
By Yon on Jul 21,2023

Answer:

Hi, the base does have the facility for bolt application, however these fixings are not included as we're unable to accurate cater to every possible surface our customers may want to install their lights without creating unneccessary waste. 

Question:

Do these lights have only one LED LIGHT each please
By Philip MC eleney on Jul 12,2023

Answer:

Good afternoon,

Thank you for your question.

Yes, they do.

Question:

We're is the switch to Turn on or off .
By Irena on Jun 27,2022

Answer:

The switch is under the panel which is on top of the light.

Question:

What length of guarantee comes with these lights?
By David Shoebridge on Jul 7,2021

Answer:

All of our lights come with a 12-months warranty.

Question:

Hi, do you have to screw these down into decking or will they stand up if sheltered from the wind? We do not want to screw the light into the decking as we are in a rented property and not sure we are allowed
By Emily on Jun 20,2021

Answer:

These will need to be screwed down to decking or concreted in. 

Question:

What is the diameter of the bottom plate with the screw holes. Looking to attach to 4inch wooden sleepers
By David Philpott on May 18,2021

Answer:

The Diameter of the base is: 115mm

Question:

Is the light casing made of glass or plastic?
By Linda Muir on Apr 2,2021

Answer:

It is made of metal and plastic. 

Question:

Is the light cover glass or plastic?
By Linda Muir on Mar 28,2021

Answer:

The light cover is plastic and the rest of the light is stainless steel.

Question:

Please can someone advise if, and how, these can be fixed to a block paving driveway?
By Danielle on Feb 17,2021

Answer:

They can be cemeted or screwed down. 

Question:

How do you change the batteries in solar light
By Kevin McMeechan on Nov 13,2020

Answer:

The batteries are in the light head, you will need to remove the white battery cover unscrew the screws and remove and replace the battery. 

Question:

Are the dimensions of the XT model the same as the previous tall durham post light? I have the older version and also wonder if the screw fittings will be identical so that I can swap for a newer model ? Many thanks
By Alison H on Sep 3,2020

Answer:

The Durham is the same dimensions as before. 79mm across and 800mm high. 

Question:

Are the lights warm white? If not can a warm white bulb be purchased.?
By M cain on Jul 9,2020

Answer:

These are white colour. Sadly warm white cannot be purchased. 

Question:

how do i get to the light switch you say its under the light head how do i open the light head
By john on Feb 18,2020

Answer:

You just lift the top part off the top of the light and turn it over. So grab the silver ring under the solar panel and pull up.

Question:

What lumens are these?
By Christine Blackburn on Oct 22,2019

Answer:

The lumen rating for the Durham is 12. 

Question:

No batteries in box and no instructions to tell me where I can find the switches
By Graham Chalmers on Sep 25,2019

Answer:

Hello,

The batteries are in the light head already, thse are underneath the white battery cover. There is a slide switch on the underside of the light head, it will be marked as S = Summer setting and P = Power saving and the middle is off. 

Question:

No batteries in box and no instructions to tell me where I can find the switches
By Graham Chalmers on Sep 25,2019

Answer:

The batteries are located in the lightead already, they are underneath the white cap. The Slide switch to operate the light is also under the light head, there is markings of P/S for Standard and Power saving, the middle setting is off.

 

 

 

Question:

I just raised same sort of question as Mr Bezley and there are two nuts but it dies not say where to put them ? On the instructions the switches are described as S for standard P forPower Saving. BUT on the box the switches are described as automatic on/ off at dawn Which is it ? I assume the light bulb is already installed and hidden from view along with the batteries as nothing visible
By Margaret Whittaker on May 20,2019

Answer:

As per instructions, the light attaches to a base plate which in turn must be attached to a solid surface e.g. concrete.  S is standard and P is power-saving modes, the lights come on at dusk not matter which mode. 

Question:

What lumens are these posts? Thanks.
By Cristina on May 1,2019

Answer:

The Durham is rated at 12 lumens

Question:

Hello please can this be fixed on a soil not concrete floor?
By Olu on Apr 6,2019

Answer:

Due to the height of the Durham Post Lights you need a solid base. Our smaller version the London Solar Post Lights have ground spikes for installing straight into the ground. Some customers have made a small concrete base and installed each light that way.

Question:

How do you erect this mystery product?
By David Bazely on Sep 4,2018

Answer:

You can screw it down to decking or concrete.

Question:

When I said " How do you erect this product", I meant "How do you put it together"? There are only two holes in the base of the product and the plate but there are 6 items with screw threads and 4 nuts. Are these three different ways of fixing. Please explain by diagram.
By David Bazely on Sep 4,2018

Answer:

The base plate has the two screws with bolts/nuts that go into the product then you have options of how you'd and what you'd like to fix it too. Additional bolts would be ideal for wood/decking.  The long pin screws that have a right angle are ideal for concrete. Hope that helps. 

Question:

Can these lights be used with a garden spike, and if so can you supply the spike?
By Ricki Moran on Mar 6,2018

Answer:

The Durham is too tall to be used with a garden spike. Londons or Kodiaks are the tallest spiked post lights we offer.

Question:

Would you be able to provide me the lumens brightness that each light produces and the wattage generated for each light. Thanks
By Duncan Devine on Apr 21,2017

Answer:

The Durham is rated at 12 lumens, I'm afraid I don't understand the 2nd part of your question.

Question:

I have bought a replacement head which came with no instructions. What is the difference between the two different settings?
By Andy S on Mar 30,2017

Answer:

The P setting stands for Powersaving and will slightly reduce the brightness but double the runtime of the light at night. It's good to select this if the panel isn't in the best location or over the worst period of winter. The S setting is for standard mode and it will run on maximum brightness.

Question:

Hi, can I purchase replacement tops for these? X
By Maddie on Mar 7,2017

Answer:

Yes, they are available here.

Question:

Can this light be screwed down to decking board ?
By Lee on Jun 12,2016

Answer:

Yes

Question:

Can they be supplied by yourself wilth any form of motion or pir devise
By Ian on Jun 6,2016

Answer:

We do not do this light with PIR detection built in. Very sorry.

Question:

Can a pir be fitted
By Ian on Jun 4,2016

Answer:

No. This cannot be fitted with a PIR. Any modifications made to the unit will invalidate the 12 month warranty.

Question:

Could these be used in intense heat such as Canary Islands or North Africa
By Andrew on Feb 22,2016

Answer:

Yes. We have had customers in Spain and Africa.

Question:

Are the batteries easily replaceable?
By jack moore on Jan 18,2016

Answer:

Yes. The batteries are underneath the top and accessible after unscrewing a part.

Question:

How do these lights go into the ground? Do they have to be screwed in or can they be pushed in like many similar lights?
By esther on Dec 7,2015

Answer:

These are screwed in.

Question:

So what is the brightness of these lamps? I cant make a purchase without knowing that, it quite fundamental! ;-)
By Charlie on May 29,2015

Answer:

They are decorative lights roughly the equivalent of a 3w bulb.