Frequently Asked Questions - Elan Solar Fairy Lights - White 200 LEDs

Question:

Is the cable hardwired into the solar power box, or is there a connector which you can disconnect?
By Ronnie Stewart on Oct 8,2023

Answer:

Hello,

The string is hardwired into the panel.

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Question:

Hi Both sets of my fairy lights hve stopped working. I am assuming this is because the back up batteries have run out?? Can I just change the existing AA battery with a new one to get them working again?
By Cara on Aug 30,2021

Answer:

Please replace the batteries with AA rechargeable ones and that should work.

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Question:

Are they waterproof?
By Jamie Connell on Jun 7,2021

Answer:

Yes, there are waterproof.

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Question:

What colour is the wire/ green or black
By Carol Slater on Mar 22,2021

Answer:

its dark green

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Question:

Do these lights have an IP rating please?
By Bryn Allpress on Mar 15,2021

Answer:

They are IP54 rated.

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Question:

Is the battery compartment simple to open or do I need a screw driver please?
By Sportique on Dec 8,2020

Answer:

We do not recommend you open the battery compartment

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Question:

Would you let me know what length they are please
By Carole Trelease on Dec 6,2020

Answer:

These lights have 20m of string with lights and 2m of string from the first light to panel, 22m in total.

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Question:

If the solar panel is on the north side of a house will it get enough light to charge?
By Rosemary Kay on Dec 6,2020

Answer:

We do not recommend this.

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Question:

Are these chargeable by usb. I am concerned the lights won't be very bright if there's not much sunlight in winter.
By JL on Dec 1,2020

Answer:

No these lights work purely on solar power, our lights are designed to be able to work in winter.

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Question:

Hello - what is the size of the solar panel please
By Laurie Houkes on Aug 10,2020

Answer:

Height is 9cm and the Width is 11cm and the depth is 2.5 cm where the battery back and spike attach.

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Question:

Hi , When the batteries need changing do the new rechargeable batteries come ready charged , need a physical charger or do you simply put them in and out in the sun for that to do the job. ?
By Glyn Rowbotham on Jul 7,2020

Answer:

We would always recommend charging for 3-5 days inside the panel. You can use a charger before replacing the batteries but please do read the instructions on the charger and that they are compatible with the charger.

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Question:

Can I string these lights between trees and tall shrubs? Do you have shorter strings?
By wendy reeds on Jun 27,2020

Answer:

We have the 100's of these, they can be found here but we do not have anything shorter than the 100's.

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Question:

Hi. Are these lights made in China. We are looking for high quality against the constant cheap and badly made lights we keep buying. Thanks
By David Wyman on Apr 28,2020

Answer:

Our lights are made in China to our specifications, they should last at least two years before needing to only change the battery.

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Question:

Where are these made
By Jacqueline Emmerson on Apr 20,2020

Answer:

All our lights are made in China.

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Question:

Hi, how long in metres are these? Thanks
By Matt on Apr 1,2020

Answer:

The Elan are 200 Superbright white LED bulbs on a 20 metre string

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Question:

Can the solar panel be wall mounted? I have had two sets of solar lights from you for a balconies. Sadly I discovered today one has a broken wire so Im looking like for like replacement.
By Lee on Nov 29,2019

Answer:

The Elans are only able to be spike mounted I am afraid.

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Question:

What is the size and weight of the package?
By Frances Lawrence on Nov 17,2019

Answer:

The packaging is 19 cm x 21 cm x 21 cm and the weight is 451g

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Question:

can you turn off the lights in the evening
By David Wilkins on Sep 11,2019