Frequently Asked Questions - Elan Solar Festoon Lights - 20 LEDs

Please can I ask whether you have tried leaving the lights switched off for 3-5 days? I would recommend 5 if the weather is particularly overcast. Our lights can come partially charged and might work straight away, whereas others need a boost.

If after this time the light still has not come on I would recommend you check where the light is placed and to make sure that there is no heavy shading on the panel or anything obstructing the panel from receiving a full charge. 

Hi Duncan, 

Unfortunately, the Elan Festoon bulbs are not replaceable. 

With all out lights we advise south facinf positiong so the sun raise reach the panel for an ultimate charge 

Hi A P,

The solar panel cannot be mounted to a wall, it comes with a stake.

Hi there, 

You would need to leave them to charge for 3-5 days before turning them on, 

They come with pre-installed batteries, 

Unfortunately, you cannot join 2 sets together.

They are more of a ping pong-sized bulb. The size of the bulb and the metal fixing is 8 cm.

It does have an on/off switch. 

you can turn them off manually 

These will run from dusk until dawn or until the batteries run out, whichever comes first, 

Please can I ask whether you can check along the string to see if there is any bites/breaks that would stop them from coming on? Any damage that is found please can you respond with a photo, we can then look into this further.

If you cannot see anything please just double check the location of the light, that there is no outside light in the evening that could be getting onto the panel, this will trick the panel into thinking it is daytime and the lights will not come on, to test this please cover the light with a thick towel/jumper and if they come on please reconsider the panel location. 

If all else fails and this has not been done already, turn off the lights for 3-5 days and allow them a base charge

These lights will be ok to leave out year-round, you will find a shorter run time in winter, this can be solved by turning the lights off for 3-5 days. 

These are a bright white colour. 

I am afraid that it is not possible to replace the bulbs. 

They are IP54 rated.

It is 10m.

They are designed in the UK and manufactured in China. 

Each bulb is 5cm diameter.

It is 1.9m cable between the first led and the panel.

It is 10m of string bulbs and the string is green in colour. 

It is 1.9m between the panel and the first led. It is 10m of string which holds the festoon bulbs. 

These light are made of plastic. They can be installed on a fence. 

The panel has to be placed outdoors in direct daylight. Please do not charge the units through glass or windows. 

The festoon lights come in a natural white.

The fairy lights come in crisp white or warm white. So it might be a slight difference but it should not be very noticeable. 

The lights will come on automatically at night. 

The panel cannot be mounted to a fence, It comes with a stake.

Yes, there are designed to work during winter.

You require one battery. 

I am afraid not. We do not sell an extention cable. 

I am afraid not. The solar panel needs to be placed outdoors in a direct daylight. 

yes, the lights can stay outside and be used all year around. 

The switch button is at the back of the solar panel. 

yes, there are.

Please leave the lights outdoors, switched off for 3-5 days and the batteries will fully charge through the daylight. 

It is 10m of cable plus 2 meters between the solar panel and the first bulb.

I am afraid that it does not have a loop. But you should be able to put the lights on a fence etc. 

The solar panel needs to be placed outdoors, in direct daylight. We do not reccomend charging units through windows etc. 

I can certainly pass this onto the product development team however we have no immediate plans. 

Yes these are suitable for a tree and the panel can be staked in the ground

These are decorative lights and so don't have a lumens rating.

The panel cannot be mounted to a fence, It comes with a stake.

Depends on the amount of daylight, if you want them to come on in the day then you can cover the panel, we don't overly recommend this though as it prevents the light from charging.

No they're not but we do provide a one year warranty.

The panel comes with a stake not a fixing 

They are IP54 rated.

The panel will continue charging when switched off, the off switch stops the lights from illuminating.

These are decorative lights and so don't have a lumens rating 

These don't have a lumens rating as they are decorative ligths

The bulbs are spaced 50cm apart along a 10m string with an additional 1.9m between the solar panel and the first bulb.

The cable is green

These are only available in the white colour shown. 

The lights are not connectable, they are just on one wire with one panel. 

No sorry, this isn't possible 

This would not work. We do not recommend adapting the lights as this will invalidate the warranty. 

There are wired in parallel.

They are IP54 rated.

These are decorative lights and so don't have a lumens rating.

The lamps are connected to the solar panel in parallel. We don't recommend making changes to the units as you will no longer be covered under the 12 months warranty period.

The bulbs are plastic.

The panel comes with a stake. 

We cannot advise you about the Lumens as these are decorative lights.

I am afraid not, they only come as a set of 20.

I am afraid that the bulbs cannot be replaced.

No sorry, they are not replaceable. 

All our lights are made in China. 

There is an on/off switch but the lights are only operational at dusk. You can turn them on sooner by covering the panel, but you must remember to uncover the panel during the day so it can charg.e

They should not tarnish. Please do use any corrosive cleaning materials and this iwll help. If you live in a coastal area please a small coating of WD40 to help protect the lights further. 

Lights are manufactured in China

The Elan Festoons are the only white festoons we do, we no longer sell the Lumify version.

10m string with an additional 1.9m between the solar panel and the first bulb.

Elan Festoons are a cool white

That's right, the batteries are in the back of the light. We recommend exercising caution when unscrewing and taking out batteries. If any screws are lost I am afraid we do not have spares as it all comes as one unit. Please always read instructions on any battery charger to see if the batteries are compatable and that they can be charged on your brand of charger. 

The height of the Festoon panel will be 11cm Height and 9cm wide 

These lights are designed to be outside all year so you will not have a problem leaving them out if you're at the caravan or not.

Some customers have told us they cover the solar panel with a tea towel or similar to get the lights to turn on earlier. The solar panel is very efficient with these lights and continues to harvest the energy until dusk falls when they turn on automatically

The solar panel is black in colour.

20 festoon lights(5cm diameter) on a 10m string

Currently, the panel only comes with a stake attachment. Many customers adapt the stake themselves.  

20 festoon lights(5cm diameter) on a 10m string

This only comes in one length currently. 

Yes, snow would need removing for the light to be able to get to the panel. 

3-5 years we would expect the batteries to last.

Yes, the switch is on the panel

String lights are 10m and 2m to the panel.

Batteries are included with the light but are replaceable AA rechargeable batteries.

Correct.

No hooks. Many customers buy screw in hooks from a DIY store and hang the lights those type of hooks.

We only have white and you can not replace bulb by bulb as these are built into the string. 

We always recommend south facing as you get far more sun but even on a north facing terrace the lights will work just not a well. Summer months it should be fine but in winter north facing solar panel will receive little light.  

Yes

20 festoon lanterns (5cm diameter) on a 10m string. About 50cm apart. 

The Solar panel unit is 9am x 10.5cm 

The bulbs are plastic

Currently we only offer these in natural white.