Frequently Asked Questions - Everbright Solar Fairy Lights - White 100 LEDs

Question:

Only one of the bulbs works on the lights, prior to this the whole set were very dim, which I attributed to dim daylight conditions, the one light is very bright, Is there anything I can do to rectify this?
By Fiona moate on Jun 7,2015

Answer:

This sounds like a fault. Please contact us to receive a replacement set: [email protected]

Question:

Do the dragonfly attachments fit on these lights
By Jo cribb on Mar 2,2015

Answer:

Yes. All fairy light attachments listed on our website will fit these fairy lights.

Question:

Would these work strung inside a solid roofed glass sided porch (North facing) ? Thank you
By Sue on Nov 19,2014

Answer:

So long as you can get the solar panel outside and facing south (to the sun) it should be fine.

Question:

What is the total size of the led lights when on a fence?
By sam on Sep 27,2014

Answer:

There is 12m of wire in total. 10m has LEDs and there is a blank 2m of wire from the first LED to the charging unit.

Question:

please could you advise whether you could use these in a cluster or do they have to be strung up (idea is to use them in a glass bowl with pebbles) ? thanks
By Liz on Sep 22,2014

Answer:

We have had customers cluster these in glass bowls and vases. So long as the bowl/vase has drainage so the lights do not sit in water then you should be good!

Question:

My lights work fine when charging at a USB. But nothing when I take them off the USB ?
By Serena on Aug 22,2014

Answer:

Please contact the office to complete some troubleshooting.

Question:

Can't get my lights to stay on constant. What mode setting is it? I keep pressing mode button but just get various flashing or dimming settings
By Eliza Callender on Aug 17,2014

Answer:

Please contact the office to complete some troubleshooting regarding your issue. Thank you.

Question:

I was planning on a little customisation - What voltage do the LEDs run off? Is it a 12V or 24V system?
By Ben on Jul 30,2014

Answer:

We are unable to give advice on customizing our lights. Sorry we cannot be any more helpful.

Question:

can i buy replacement lights without buying the solar panel?
By brian jobson on Jul 21,2014

Answer:

We do not sell lights or solar panels separately at this time. If something has gone wrong with your lights I recommend you contact returns.

Question:

how do i change the mode on my solar fairy lights please? Huge storm last night -lightening struck and first set of light started to flash, then lightening came again and the second set did the same! They were both on constant and I don't know to change them back? Thanks
By Jill robinson on Jul 18,2014

Answer:

Push the mode button to change the setting back to constant.

Question:

Can I change individual led bulbs on my garden fairy lights - a few have stopped lighting completely
By Mrs B Dunn on Jul 6,2014

Answer:

You cannot change the individual LEDs. If some of the lights have stopped working I would advise you contact [email protected] regarding the issue.

Question:

what colour is the electric string the lights are located on. we would like it on our white veranda and dont think green string will suit?
By andy waters on Jun 17,2014

Answer:

It is a green wire. This may present a problem on a white veranda unless there is a way of hiding the wire?

Question:

Hi,is it possible to buy a new charger/solar panel bit? Ours seems to have stopped working.
By Linda on Jun 14,2014

Answer:

All of our lights are covered by a 12 month warranty. If your set is still within the warranty and not working you may be eligible for a replacement. We do not sell the solar panel separately.

Question:

Can you get an extension cable for this item, if so which one please.
By Ian on May 29,2014

Answer:

There is no extension cable for this item.

Question:

how long is the cable between the first light and the solar receiver?
By Stewart on May 7,2014

Answer:

There is 2m between the first light and the solar panel.

Question:

Just bought a set of the everbright solar fairy lights and I would like to disconnect the panel from the light string to charge up the batteries. Do I just pull apart or do I unscrew ??
By Brian Jackson on May 4,2014

Answer:

The connector between the solar panel and lights just pulls apart with a little wiggle.

Question:

What is USB charging
By Colin girdlestone on Apr 18,2014

Answer:

The lights come with a cable that allows you to plug the charging unit into your computer using the USB ports. This can charge your lights as a back-up when the weather is poor.

Question:

Hi, I would like to wrap these along a length of railing. Would you be able to tell me how long the length of fairy lights for. The start where the charger pack is, to the final one. Thank you!
By Rebecca Scott on Feb 24,2014

Answer:

The 100 LED fairy light sets are 10m long. From the charging pack to the first LED it is 2m.

Question:

Can you tell if the whole system can be switched off and on, at will manually? (e.g when it is not wished fairy lights to be lit at night). How long can a fully charged battery keep its capacity if lights are switched off ..?
By Lee on Jan 23,2014

Answer:

The fairy lights do have an on/off button so if you do not want them on you can turn them off, however with all solar products it is recommended that they are left on charge even if not in use.

Question:

Can I change the batteries when they are finished?
By WAYNE on Jan 22,2014

Answer:

Yes, the battery pack can be swapped over for a new one after 2 - 5 years.

Question:

Can you tell if the whole system can be switched off and on, at will manually? (e.g when it is not wished fairy lights to be lit at night). How long can a fully charged battery keep its capacity if lights are switched off ..?
By Ruth on Jan 22,2014

Answer:

The fairy lights do have an on/off button so if you do not want them on you can turn them off, however with all solar products it is recommended that they are left on charge even if not in use. We would recommend a full charge is carried out every 3 months if you do intend to put them away, once fully charged the battery would loose all its charge within this period (approximately 10% per week).

Question:

Does the system require sunlight to charge it, or merely daylight? ie,in overcast winter skies?
By Philip on Jan 22,2014

Answer:

Everbright Fairy Lights will work right throughout the winter period. A well located panel, see here, will give up to 8 hours run time per night.

Question:

I want to wrap them around a large tree, in order to USB charge them would i need to take them off the tree each time and bring them indoors to be charged at the mains?
By Sara on Jan 22,2014

Answer:

If you wanted to USB charge them you can easily disconnect the string and just take the base pack indoors to charge them. The light string can be left in position.