Frequently Asked Questions - Lumify USB Solar Fairy Lights - Warm White 300 LEDs

Question:

Hi can you confirm that there is no extension lead for the Lumify Solar Fairy Lights. Thanks
By Mike on Feb 12,2024

Answer:

Hi, 

We do not stock, manufacture or provide extension cables for the lumify lights. 

Question:

How big is the box dimensions? I'm giving it as a gift and want to take it in my case.
By Ita Fitzgerald on Sep 29,2023

Answer:

Hi Ita, the box is 22cm wide 15cm tall and 11cm deep 

Question:

Can these set to be always on, regardless of if it's daytime or nighttime? I'd like to use them in a shady spot where our children play in the day but I'm worried it might not be quite dark enough for the sensor to think it is nighttime.
By Jonny on Apr 10,2023

Answer:

Hi Jonny, 

These will light up autormatically at dusk and turn off automatically after 8 hours, however there is a switch in the charging tube that will allow you turn them off at any point before this. You could cover the panel to try and simulate night time, the lights would come on but they wouldn't charge up. If you choose to do this, then you would need to charge the lights through the USB. Hope this helps. 

Question:

Hi what is the default setting? I am looking for steady fairy light that is not flashing and where we will need to put the solar panel it will be awkward to reach and change the setting, thanks
By Mel on Mar 9,2023

Answer:

Hi Mel, These lights can be set to a steady mode and not a flashing one. The buttonwould be on a panel so If it is the steady mode you are after you wont have to change it as it wont reset 

Question:

Can multiple or larger solar panels/battery packs be added, to allow for a more sustainable system?
By Stephen Middleton on Jul 20,2021

Answer:

You can add up to two panels using this splitter cable

 

Question:

Silly question perhaps. How durable and strong is the lead . Are they cat proof!!. I currently have cheap lights on my fence and when cats jump up they are always catching and snapping the lead
By Nick weir on May 11,2021

Answer:

The string can possibly get damaged by a cat or any other animal. 

Question:

Hi Do you sell Warm White 200 LEDS as i can only see 100 or 300
By Theresa Hattersley on Mar 4,2021

Answer:

Lumify only comes in the 100's and 300s. We have our Elans which come in the 200's but they are not USB chargeable. 

Question:

I want to locate my lights in a shady part of the garden. Can the light string be detached from the battery pack and solar panel and left in situ, while the solar panel is put in a sunnier spot for recharging the battery during the day and then be reconnected for use in the evening?
By Sarah Mills on Feb 26,2021

Answer:

Yes, the light string can be detached so that the charging pack and panel remain. You might be best fully charging the lights by USB and then leave the lights in the powersaving mode. 

If any part is going to unplugged and left open to the elements please do make sure that they are covered so no water gets in. 

Question:

Thank you, beautiful lights. However, whilst it states Disconnectable Solar Panel and Fairy Light String Lumify have been carefully designed to ensure that both the solar panel and fairy light string can be disconnected from the control tube quickly and easily - however could you please advise how exactly to do this, as I do not want to force/risk breaking, but despite arrows, they parts do not easily separate from the control tube. Thank you.
By Joanne on Dec 15,2020

Answer:

To detatch the panel or string from the tube you need to unscrew them from the outlets on the tube.

Question:

I have installed two new sets of 100 LED lights independently. Before putting them in place I charged both batteries via a UBS wall plug adapter, unplugging them when the light turned green. They came on at dusk but went off in less than 4 hours. I have them on standard mode as I want full brightness. Next day I left them to charge via the solar panels and the same thing happened. Lights turned off before 9pm ie lasted about the same time. Today I charged both batteries via the USB wall plug adapter until the lights turned green but sadly the same thing happened. They were advertised as switching off at dawn. I am really disappointed. Had it happened with one set I would have thought it faulty but for both sets to last for almost exactly the same short time I wonder if this is a batch fault. I have followed the printed instructions. Please advise as soon as possible. Thank you.
By Barbara Davis on Dec 11,2020

Answer:

Please email [email protected] for help on this issue

Question:

Can you tell me what the 8 modes are? Are any to do with how long the lights stay on for?
By Anna Tucker on Dec 2,2020

Answer:

Lumify has 8 lighting modes including all sorts of flashing and alternating sequences as well as steady on where all lights stay on all the time with no flashing. Lumify can work for 6 nights in a row from a single 4 hour USB charge with only a little help from the sun - this can be extended to 12 days if you use Powersaving mode.

Question:

Can you use any specific usb lead. I have misplaced the one supplied with the 300 set
By Zoe on Nov 22,2020

Answer:

We recommend using the lead we supply on our website 

Question:

Hi, as both 300 & 100 bulb sets use the same power battery, is the 100 set brighter? Regards
By Paul Pearson on Nov 22,2020

Answer:

No they're the same brightness the output of the power in the battery tube differs. 

Question:

Do you sell replacement batteries for these lights..?......thanks colin
By Colin gill on Nov 17,2020

Answer:

Yes we do you can buy them on our website theyre the 18650 2600mAh batteries 

Question:

Would these lights provide enough light in a patio area so as not to require an additional source of light. This would be for socialising and not reading or similar. Thanks Mike
By Mike Thomas on Sep 28,2020

Answer:

These will be more decorative fairy lighting and not an additional source of lighting. 

Question:

can i purchase a new control panel for my lumify garden lights as it would appear that i have a problem with mine the small light will not light up but the lights work , battery fully charged ,and they are on in daylight , thanks mr carr
By david carr on Aug 12,2020

Answer:

The link for panel can be found here

Question:

Can I keep the lights outdoors all winter?
By Katie on Aug 10,2020

Answer:

Of course you can, they will continue to run for you. 

Question:

We have a street lamp a few metres from where we already have some battery fairy lights, and it doesn't spoil their effect. If we ‘point' your solar panel away from this lamp should its light sensor be unaffected by the street lamp ?
By David Hoole on Jul 26,2020

Answer:

Sadly it is a case of trial and error as we do not know the light spread. We just recommend that no outside gets onto the panel for them to work effectively. 

Question:

Can you tell how the mode works to know how many times to press for different modes? May seem odd question.
By Susan Box on Jul 11,2020

Answer:

There is one mode button, you click and each click is a different mode, you just leave it on the one you want. 

Question:

Morning...perhaps a silly question, but can these be turned off?
By Anna on Apr 12,2020

Answer:

Yes they can, there is an off setting in the charging tube. 

Question:

Hi, I used my lumify lights for the first time last night. Very pleased but they stayed on for much longer than 8 hours, most of the night in fact. Any reason for this?
By Gordon Wright on Dec 15,2019

Answer:

Sounds like there is a light nearby that might be flashing on/off the panel and resetting the timer. Please do check that out as it will assume it is day time and then night again!

Question:

Do you know how warm the warm white is - what Kelvin are they?
By jasper on Dec 1,2019

Answer:

2000K to 3000K,

Question:

Please could you tell me what the IP rating is and what Kelvin the bulbs are. Thanks
By Angela John on Nov 30,2019

Answer:

They are IP54 rated and they are a warm white colour so between 2000K to 3000K,

Question:

Hi, what waterproof rating are they fairy lights? Ip65? Is this the same for all your decorative lights? Thanks
By Charlotte Hall on Nov 16,2019

Answer:

These are IP54 and are extremely waterproff due to the deal and the O ring used in the tube. Our lights have different IP ratings, so might be worth popping us an email to ask us the IP rating of the light you have in mind. 

 

Question:

Do you do these with a white or clear cable?
By Paul on Nov 9,2019

Answer:

No, only dark green.

Question:

Hi, I have just purchased and installed these- one question/ which may be quite silly... but did I need to flip a on switch to activate the lights? As they've been installed for a few days now and despite there being some sun the last few days, the lights aren't turning on.. am I missing turning on some kind of switch?
By Char on Oct 29,2019

Answer:

Not a silly question at all! If you unscrew the top part of the cap off (how you would USB charge the item) you will see a slide switch with S/P, both of those would be on. If you are still having issues then please contact [email protected]

Question:

I cannot decide if to buy the warm light or normal light. Which would be the brightest and which is the most popular?
By Anita Hill on Jul 31,2019

Answer:

The brightness is identical but the white version may be perceived as being brighter as it is more harsh than soft.  This year warm white are by far a bigger seller but this changes on the time.

Question:

Hi, Is the wire black; if so do you do a silver version? Also, what is the distance between the lights? Thanks, Dawn
By Dawn Roberts on Jul 29,2019

Answer:

The wire is dark green only. The approximate distance between each light is 10cm. Total length is 30meters,

Question:

Is it possible to buy the battery and the charger separate for this model?
By Yanisa on Jul 29,2019

Answer:

Yes, you can buy the tube here and our premium batteries here

Question:

Would these work in a gala tent if powered from a usb? How many metres would be needed for a roof that is 12mx6m so people could eat at table with tea lights?
By Margaret Eyres on Jun 14,2019

Answer:

The String lights are 30 meters long so not more the ones to go all the way around. You may want two or even four depending on the effect you would like. 

Question:

hi can you buy the light chain separately as my husband has cut it doing the hedge
By Wendy Jones on Jun 1,2019

Answer:

You can buy the separate string lights here

Question:

would it be possible to re-wire these lights to operate off a mains supply with a transformer? I understand it would invalidate the warranty which is fine. Hope to hear from you. Thanks.
By Amelia on Jan 15,2019

Answer:

No need to rewire anything. Simply use the USB to power the lights. Many customers use the USB option inside during the winter months then put them outside for the summer. 

Question:

Hello, I have just purchased a set is it possible to have them on during daylight hours kind regards Carol
By Carol Drake on Dec 16,2018

Answer:

You could cover the panel to simulate night time and the lights would come on but wouldn't charge up. You would have then charge via usb. Some customers do us the usb option all winter and switch to the panel in the spring/summer.

Question:

I'd like to buy these lights, but I need a much greater gap between the solar panel and the on-off switch. Could you advise which extension cable would be compatible with this set of lights?
By Jessica on Nov 16,2018

Answer:

We don't offer an extension cable for the Lumify fairy lights. The first light to the power pack is 2m and another 2m from the power pack to the panel.

Question:

Can I connect them to a 150 w solar panel we have in place? Do you do them with white cable? Thanks
By Fiona Patterson on May 21,2018

Answer:

These are only designed to work with the panel the lights come with. The cable comes only in green.

Question:

I want to put the lights in my front garden which faces north, will the lights still work ?
By Sheila Burgman on Dec 9,2017

Answer:

It really depends on how much light gets to the solar panel. I personally have a north facing garden full of solar lights which all work well. I have had to move some out of the shadows of trees. The Lumify range all have USB backup so if the panel is in a poor location you can give them a boast via USB.

Question:

Is it OK to charge the battery using a USB adapter in the car cigarette lighter ? Many thanks, Diane
By Diane on Aug 23,2017

Answer:

Yes, you can do this.

Question:

How many year guarantee do you give?
By JAN RATCLIFFE on Mar 27,2017

Answer:

There's a full 12 month warranty on the Lumify range.

Question:

Hi. Wondering if it's possible to run two strings of lights from one base (i.e two strings of 100 leds each)? Trying to replace an old set of lights we use for camping and having two shorter lengths running in different directions was useful. Looking at the pics, the solar panel and the light socket look like they're the same. Many thanks.
By Stef on Aug 8,2016

Answer:

This isn't possible, one socket is dedicated to the solar panel and the other is dedicated to a single string.

Question:

I note that someone has already asked question around fitting to ceiling is this something that would work ie is the cable flexible to wrap around ceiling rafters thanks
By Lynsey on Mar 14,2016

Answer:

The cable is flexible enough to wrap around rafters, railings, branches, etc.

Question:

Do you have spare panels for these lights?
By Carroll Barry-Walsh on Feb 21,2016

Answer:

Yes, we offer replacement solar panels here.

Question:

Is it possible to break the cable to install a separate on/off switch for ease of use. I'm thinking of installing them on the inside of a gazebo roof as a garden room
By M Carver on Jan 7,2016

Answer:

If any changes are made to the unit or cable it would invalidate the warranty which is 12 months from date of purchase.

Question:

Hi, what determines how many hours of light-up time we will get from the lights each night? Product says dusk til dawn (which in winter could be 12 hours eg 5pm - 5am), however elsewhere I read it will be 8 hours? Does it depend on the strength of sunlight during the day, which could be significantly reduced in mid-December? I am concerned they may not be suitably effective at Christmas time. Regards Brendan
By Brendan on Nov 14,2015

Answer:

The Lumify range is guaranteed to work in winter. It will operate for less time than summer due to the lack of sunshine. It can, however, be charged using the USB as a back-up if required.

Question:

Hi Are they coming in blue lights rather white lights. I have the old version as blue lights. Thank you Kais
By Kais Al-Hassani on Jul 18,2015

Answer:

We do not intend to do this range in Blue currently.

Question:

How long is the cable from panel to last light
By Aileen on Jun 13,2015

Answer:

2m of plain cable and then 30m of cable with lights.

Question:

How long will the illumination last on continuous mode?
By Dominic Bromfield on May 28,2015

Answer:

Lumify can work for 6 nights in a row from a single 4 hour USB charge with only a little help from the sun - this can be extended to 12 days if you use Powersaving mode.

Question:

So how is this charged? Via USB, so does that mean you have the option of charging parts of it indoors???? Or solar panel, charge it outdoors??? Are you able to post a video on your web site to see it please? Thanks
By Nadia on May 27,2015

Answer:

The primary way of charging is via the sun using the solar panel. Make sure when you install the unit that it is receiving direct sunlight on the solar panel. The USB charging is meant as a back up for winter when there is a lack of sunshine.

Question:

Can you provide an update for when you expect fthese to be in stock?
By Radford on May 21,2015

Answer:

We are still expecting these early in July.

Question:

Hi, could you tell me what the difference is between these and the Everbright lights that you are selling for £69,98
By Michelle on May 5,2015

Answer:

The Lumify are going to be replacing the Everbright Lights which will be discontinued this year. The Lumify will work better, last longer, have better waterproofing, and have a power saving setting.

Question:

is this really 30m long ? does that include the 2m from the solar panel to the first light ? i.e. is it actually 28m of lights ? I am looking for at least that long, 30m of actual lights would be ideal.
By lottiehare on Apr 30,2015

Answer:

The total length is 32m. There is 2m which does not have LEDs on it which goes back to the solar panel. 30m has LEDs on it.

Question:

Could you please let me know what the colour of the cable would be? Have you got any solar fairy lights with a white cable? Thank you
By Kristina on Apr 21,2015

Answer:

The cable is green. We do not have any lights with a white cable.

Question:

When are these available please?
By Chris on Apr 1,2015

Answer:

They will be available around summer time. We are working on getting them ready earlier but cannot guarantee anything yet.