Frequently Asked Questions - Lumify USB Solar Fairy Lights - White 300 LEDs

Question:

do you have three in warm white? Thankyou!
By wendy on Jan 28,2024

Answer:

They can be found here 

Question:

Hi What wattage do the lights draw?
By Rob on Jan 16,2024

Answer:

4w.

Question:

how long should a charge take and how do i know its full
By roger on Jan 4,2024

Answer:

A USB charge should take between 6 and 8 hours, and the green indicator light will switch on (as opposed to red).

Via solar charge, the light should take 3-5 days to charge to completion. 

Question:

Can you get a longer cable to increase the distance from the solar panel to the battery pack?
By Liam on Oct 21,2023

Answer:

Hi Liam, im sorry to say we dont have any extension cables for these lights 

Question:

Hi we bought a set of these last year.Anyway my husband in his wisdom remove the batteries pack for winter and now we can't find it. Can you buy a new battery pack. I'm just wondering because I've put the lights on an arch and I'm a little stressed and don't want to take them down as it's a lot of lights. These lights are fantastic and look great. Kind regards
By Debbie pugh on May 15,2023

Answer:

The replacement is available to order on the Spare Parts tab in Your Account if the product is still within its 12-month warranty. If the warranty has expired on the product, the replacement is available to purchase under this link 
 

Question:

Id like to wrap these around and along the length of chestnut fencing (20+ metres) but at the far end it is quite shady (solar panel might not get loads of light, how many hours is needed). The other end (near the house and drive) has a sunnier aspect but there are house security lights which are permanently on during the evening, plus there are vehicle lights frequently. Can you set the lights so that they automatically turn on in the evening regardless of whether there are other lights present? I'm looking at having them at the wedding next year, where there will be even more lighting present.
By Sonia on Aug 22,2021

Answer:

If there is any light getting onto the panel then the lights will assume it is daytime, so will not work if the panel is plugged in. You do have the option of fully usb charging and then using them outside without the panel attached if you wanted to, however, this isn't an ideal permanent solution. 

Question:

Can the solar panel be surface mounted, e.g. on a wall or garden fence.
By S H Liddell on Apr 25,2021

Answer:

Yes, the panel can go on the wall on be installed using the spike provided.

Question:

Is the battery that is supplied, a protected or unprotected type. How long does the battery last (roughly) How much does the battery cost to replace (roughly) Regards Craig
By Craig on Dec 10,2020

Answer:

It is a protected battery type, we recommend the battery be replaced every 2/3 years. We sell the replacement batteries on our website, they're £9.99

Question:

You state that these lights are designed in and delivered from the UK. Where are they manufactured?
By Andrew Duckworth on Nov 23,2020

Answer:

Our lights are manufactured in China 

Question:

Will these work with just solar power & not usb charged? We are looking for a solution for a village xmas tree we can no longer get 240v supply to.
By Matt wallis on Nov 3,2020

Answer:

We strongly recommend charging in the first instance with USB charging, but if you place these on powersaving then they will run for you. Please do make sure that they are not near any other lights source in the evening or thye will not come on as they will assume it is day time. 

Question:

Hi, can I switch these lights off when I wan to? thanks
By Rachel Johnson on Oct 9,2020

Answer:

Yes all our lights come with on/off switch

Question:

My gardener has cut through the cable from solar panel to tube. Is it possible to buy a replacement part or do I have to replace the entire set?
By Sandra Turnbull on Sep 16,2020

Answer:

You are able to buy replacement parts, just use our handy search bar for the Lumify string you need!

Question:

Can these lights switch on during daylight using battery/solar power? I am asking because there is no mains power where they are to be situated but would need to use them during daylight hours.
By Dawn Vigurs on May 14,2020

Answer:

Yes, if you fully charge them and then unplug the panel it will run in the day time. Please remember to re-attach the panel after so it can charge or you can just recharge the USB tube. 

Question:

Can the solar lights be switched on permanently instead of coming on at dusk? We would like to use them indoors but not when its dark.
By shab on May 1,2020

Answer:

Yes, please do read the instructions on 'indoor mode' and this will help. All you need is the tube (not battery) and plug it into the wall without the panel attached. 

Question:

Hi guys. If using these as Christmas light for 4 weeks of the year outside around then switched off the rest of the year would the solar panel keep the battery charged or would it cause damaged before the next Xmas came around.
By Michael Scott on May 1,2020

Answer:

No, this will not damage the panel. 

Question:

Are the lumify solar fairy lights supplied with a warranty?
By Sonia Norman on Apr 8,2020

Answer:

All our lights come with a one year warranty. 

Question:

Can I buy a replacement power pack as water has got into mine but the light string and solar panel are fine (tested with the power pack from the other string)
By Sarah O'Brien on Mar 14,2020

Answer:

Sorry to hear that water has got into the tube. Please make sure that the tube is hung up by the hook on the cap, this will stop any ingress. The tubes can be found here 

Question:

Do you have these in a warm white?
By Georgina on Mar 10,2020

Answer:

We do indeed we have the 300 version and the 100 version 

Question:

Would the 300 lumify be able to light a big tree
By Rosie on Dec 8,2019

Answer:

It really does depend on the size of the tree! The lights string itself is 30 metres long if that is helpful!

Question:

Can we purchase spare batteries?
By Stephanie Sainsbury on Dec 2,2019

Answer:

Yes, batteries can be purchased here 

Question:

We want to install a small Christmas tree for our village an the main road will the lights activate beneath street lighting?
By Brian on Oct 28,2019

Answer:

Yes, and No, the panel contains the sensor which switches to charge mode (lights off) and lights on mode. You may be able to position the solar panel at a location and an angle in which the street light doesn't hit it but you would need to test this yourself. Control pack to panel is 2 meters.

Question:

hello, what is the overall !length of the 300 set? Thank you
By Neil on Aug 2,2019

Answer:

32m, made up from 30m of LED bulbs evenly spaced and 2m at the end to the control tube

Question:

Are the white lights ‘warm' lights?
By Nico on May 8,2019

Answer:

No, white is just "white" and our "warm white" are warm

Question:

Where can I buy replacement batteries for Lumify sub solar fairy lights
By James Gray on Jan 6,2019

Answer:

You can find replacement batteries here

Question:

How far apart are the lights? I am considering using them to make a light curtain behind some seating, The area is 5ft drop by 18ft wide, please can you let me know how many I will need? Thanks
By Christopher Evans on Oct 17,2018

Answer:

Approximately 10cm. Total length is 30meters, so really depends on how close you'd like each string of light. 

Question:

I am looking at illuminating an outdoor 12ft Christmas tree. Will your 300 led solar USB lights do the job, or what do you recommend?
By Anya on Nov 19,2017

Answer:

You'd need between 2 and 3 sets of 300s to cover a 12ft tree. 

Question:

I purchased 2 sets of the Lumify usb solar lights white 300. My question how or what would you recommend to attach the cabling to a wooden gazebo roof and sides thanks. regards Rob 3/10/2017
By robert chappell on Oct 3,2017

Answer:

Cable ties tend to work well either with hocks or screws. 

Question:

Hi Whilst removing my lights from the tree to trim it I have separated the cable wiring . Can I join them again and shorten them by one bulb will they still work safely provided I make watertight cable joints after soldering ?
By Peter on Sep 24,2017

Answer:

We wouldn't advise rewiring any of our lights. 

Question:

Hi, Please indicate the white temperature (cool, natural or warm). Thanks, Alberto Pinto
By Alberto Pinto on May 3,2017

Answer:

The white colour is a natural white, approx 5500K. We have warm white 300 LED sets available here.

Question:

Hi To charge by USB, do you need to remove the solar panel and tube (eg if hanging in tree outdoors) or just the tube itself? Wondering how accessible both need to be from the ground. Thanks
By Anne on Oct 12,2015

Answer:

Just the tube part. The lights and solar panel can be unplugged from the tube.

Question:

Hi. I get that there is 2m between Solar Panel and Tube and another 2 metres between Tube and light string. How long is the light string? Thanks
By D A Jack on Sep 14,2015

Answer:

There is 30m of lights after the initial 2m from control pack.

Question:

Does the 300 light version have a larger battery than the 100 light version. Just wondering about the run time.
By Mark on Sep 12,2015

Answer:

It does. The 300 version has bigger batteries and a better solar panel to support the extra LEDs. Run time in both is about the same due to the increase.

Question:

Midway through July now, order placed on 22nd June and payment taken, still no update on when to expect the order. Please confirm actual date these items will be received.
By Ian Wootton on Jul 14,2015

Answer:

The Lumify are arriving this week.

Question:

Hi Guys Are you able to supply just the battery tube and solar panel ? I would like to connect them to my existing fairy lights that I purchased from you guys a couple of years back. Many thanks
By Colin McLean on Jun 25,2015

Answer:

The Lumify lights are incompatible with the Everbright lights. Very sorry.

Question:

Any update on availability of the lumify lights ?
By Craig Rich on Jun 5,2015

Answer:

We are still expecting these early in July at current.

Question:

When do you expect the Lumify lights to be available?
By Keith Simm on Apr 14,2015

Answer:

We are expecting them to be available in July but we are hoping to get them sooner.