Frequently Asked Questions - ShapeLights Indoor & Outdoor USB Solar Powered Mood Light - Cube

Question:

How long is the guarantee?
By Luisa on Apr 8,2024

Answer:

Hello.

All of our lights we offer a one year guarantee.

Question:

Hello, I have lost the USB charging cable, can you please advise on how to get another cable? I used to use it inside all the time, but cannot due to the loss of cable. Regards.
By Grant Craig on Dec 1,2023

Answer:

No worries, the replacement you need is here 

Question:

Hi, I have had a number of your shape lights for 3 years, some are indoors, some outdoors and I love them. However the cube light, which is indoors and I charge with the USB charger has stopped working. Could it be the battery needs replacing? There's no red or green charging light when I try and charge using the USB charger. (Embarrassingly I realise now that I don't understand how they work indoors, I thought the USB charger was all that was required and hadn't realised there was a battery as well!) Thanks Jane
By Jane Parry on Nov 3,2023

Answer:

Hi Jane, if it helps all our lights run on rechargable abtteries and you can either charge them via solar or USB. So it sounds like to battery has gone flat and needs replacing. All you need to do is unscrew the base and replace the battery insde the base The battery you will need is either 18650 or 14500 I would suggest to check first which light you have and which battery you need before purchasing it. 

Question:

Do you sell the 18650 3.7V rechargeable Lithium Ion battery to replace the old batteries?
By Gary Brubaker on Oct 17,2023

Answer:

Hi Gary, 

Yes! They're available for purchase here: https://www.thesolarcentre.co.uk/products/SolarCentre_18650_2600mAh_Lithium_Ion_Rechargeable_Battery-857-5.html

Question:

Hi I have 2 large cubes and a large pebble. Which we love as they light up our decking. We are finding they are not recharging in the limited light as winter draws near . We would like to store them over winter , What way do you recommend they are stored.
By Mike tomlin on Oct 5,2021

Answer:

You could use the USB charger and the lights will keep up and running. 

Please note that the units can also be used indoors if you wish to.

Please take off the batteries before you store them away. 

Question:

How do I replace the battery as I think mine needs replacing as it won't hold the charge with either solar or mains power.
By kate taylor on Sep 5,2021

Answer:

Please remove the base from the shell. Unscrew the 6 screws that surround the solar panel and gently lift off the piece that holds the solar panel. Remove the battery and replace it with a new 18650 3.7V rechargeable Lithium Ion battery.

Question:

Hi, is the charging light supposed to stay on all the time? It is not plugged in yet the charging light is still red.
By Brogan on Apr 4,2021

Answer:

Yes, the light will stay on. That shows that the unit is charging through solar.

Question:

Once charged how long will the Cube remain lite. Thanks in advance. Mike
By Mike on Mar 12,2021

Answer:

It depends on the mode and colour that you will be using.

A full USB charge will enable your Shapelight to work for up to 60 hours in static colour or colour changing mode. In OUTDOOR MODE the Shapelight will turn off automatically after 7 hours, so a full USB charge will give you 8 nights runtime in static colour or colour changing mode without any help from the sun. Please note that the bright white and bright warm white settings are significantly brighter than the colour modes so run-times are reduced to 19 hours from a full USB charge.

Question:

Good morning, I have charged up light, when I try to turn it on it is not responsive I have tried it on the indoor mode and outside , any ideas?
By Robert Bartlett on Mar 9,2021

Answer:

Please use the indoor mode and press and hold on the circular button for 5 seconds and the light will illuminate.

Question:

Hi there, do you need to unscrew something in order for the solar panels to work or are they inside but the sun works through the plastic?Or something else? Thanks
By Katty on Feb 24,2021

Answer:

The panel is inside the shell.

You can charge it through solar or through the USB cable provided.

Question:

i have the cube is there an out door setting for it 2 cycle through all colors n how dow you do this
By Neil Walker on Jan 18,2021

Answer:

Please refer to the instructions under 'operating the Shapelight' there is a list of colours and it will let you know which one to put it on for the colours to start the cycle. 

Question:

Hi, can you buy a remote to work with the cube?
By Karen Stevens on Nov 26,2020

Answer:

No you cannot

Question:

Where can I buy the appropriate charger as I have lost mine.
By Tony on Nov 21,2020

Answer:

The appropriate USB charger can be found on our website.

Question:

Where can I get a replacement usb charger for the cube?
By Neil Mcgeachy on Jul 13,2020

Answer:

Please click on the link:

https://www.thesolarcentre.co.uk/products/Shapelights_USB_Charging_Cable-893-5.html

Question:

Hi Can these be permanently plugged in using the USB port and left on outside mode so they operate like a mains powered light that comes on and off at dusk/dawn?? Thanks, Dave.
By David Clare on May 3,2020

Answer:

These will be on all the time if plugged indoors on indoor mode they would need to be phyically turned off. 

Question:

Can these cubes be used as seats in the garden?
By Allan Hymers on Mar 7,2020

Answer:

Shapelights are made from an extremely tough PE plastic and are strong enough to be used as illuminated furniture pieces. The Shapelight Cube and Cylinder can both easily double up as a small table or seat for children or light adults.

Question:

What do you need to do before you use the lights for the first time
By Irene Bredow on Jan 30,2020

Answer:

Just give them a really good charge via USB and then you will be good to go. 

Question:

Is it LED ? What is the lumens?
By Jamie on Dec 15,2019

Answer:

There is no lumen output as such, these are decorative and will serve well as a night light and as a talking piece. 

Question:

Hi, what happens if the cubes are left unused in a garage with cold temp ie 10°c ,would this affect the charge on them at any given time if they where fully charged before cold temps? Thanks.
By Anthony McGrogan on Dec 12,2019

Answer:

Thse should be fine to be stored. You could find there might be a slight dent but when they are warm that will disappear. You can USB charge them at any time. 

Question:

Do you know if we can buy these cubes but smaller for table decs.?
By shan on Nov 28,2019

Answer:

I am afraid that these are only available in this size. 

Question:

Where is the USB port located? Xx
By Aimee on Nov 13,2019

Answer:

The USB port is located on the base of the light, undeneath the screw cap. 

Question:

How do you get it to auto cycle through the colours? I did it once by accident!
By Jason on Oct 14,2019

Answer:

The Shapelight will cycle through the colour changing mode on the 2nd blue colour. 

• Red
• Green
• Blue
• Pink
• Lime Green
• Purple
• Light Blue
• Lylac
• Blue (the light will continually cycle through the different colours).
• Bright Warm White (brighter setting with shorter run-times unless plugged in indoors)
• Bright White (brighter setting with shorter run-times unless plugged in indoors)

Question:

Do you do these lights, in a large size?
By andrea maloney on Jul 14,2019

Answer:

Currently we only offer this in one size 30cm x 30cm

Question:

How do you turn it on or off? Where is the switch located?
By Dave on Apr 23,2019

Answer:

The switch is located at the base of the light.