Frequently Asked Questions - Shimmer Table Lamp

Question:

I have just bought the lamp, I am going to charge via the USB cable initially as it is quite dark and cloudy outside. How long should it take to charge before I can switch it on and use it? Thanks
By Sarah on Dec 11,2024

Answer:

The charging procedure usually takes 4-6 hours. 

Question:

My light has hardly been used. It is just over 1 year old and I can't get it to work. I have changed the battery and have had it outside in the sun for the past two days. Do you have any suggestions?
By Anne Downie on Feb 16,2023

Answer:

Good Afternoon.

I am very sorry to hear this, please may I ask you to turn the light off for 5 days in a south-facing position to recharge the light, if after this the light is still not illuminating, please email our customer service team at [email protected] for further assistance. 

Question:

I recently purchased this lamp and have placed it on my bright window ledge to charge, it has been there for over 2 weeks and doesn't light up. I have tried using the remote supplied(even changed the batteries in it) to try to get it to light up. There has been the odd bit of sunshine during this time Is there something else needed to get it to work?
By Sue Rands on Feb 3,2023

Answer:

Hi There, 

I do apologise as it won't charge through a window, it will need to be directly outside in the sunlight to charge.

Please can you try charging them directly outside it should turn on?

If you do need further assistance, please don't hesitate to contact us at: [email protected]

Question:

Is the Shimmer Light waterproof? Thanks
By Nikki on Jan 27,2023

Answer:

Hi Nikki, The IP Rating for out Shimmer table light is IP 44 this is the classifications given to lights when they are tested for protection against solid objects (dirt, dust) and water

Question:

Does this lamp have usb for charging.
By Pauline on Feb 27,2022

Answer:

Unfortunately, it doesn't. 

Question:

How stable is it in wind. Just placed on an outside table on the stand
By A Clarke on Aug 19,2021

Answer:

I would not leave it out on the table if wind is around unless it has been secured down. 

Question:

Is this light like the other solar lights which also have white settings or is it just the coloured lights?
By Vicky on Aug 18,2021

Answer:

It does have different modes: white, red, green, blue, light blue, pink, and purple 

Question:

Hi does the lamp have the cool white colour along side the other colours?
By Shelley Benn on Aug 8,2021

Answer:

I am afraid not. 

Question:

Hi what colour is the lamp when switched off?
By Shelley Benn on Aug 8,2021

Answer:

It is white. 

Question:

Can this be just a warm white too ?
By Nat on Jul 30,2021

Answer:

It can only be set to work on red, green, blue, light blue, pink and purple.

Question:

Is there a white light setting?
By Paul Dalby on Jul 27,2021

Answer:

I am afraid not.

Question:

Is the solar panel separate or built into the light?
By Rob on Jul 25,2021

Answer:

its build in the light 

Question:

Hi, does this have an option for normal white light or is it all colours only? Thank you
By Kathryn Mulhearn on Jul 25,2021

Answer:

It does have different modes: red, green, blue, light blue, pink, and purple but not white.

Question:

Can you tell me how bright the light is when set to static white? Is it bright enough to light a table for 6 to eat dinner by?
By Margaret Simpson on Jul 24,2021

Answer:

This unit can only operate in these modes: red, green, blue, light blue, pink, and purple.

It is mainly used as decorative light. 

 

Question:

Can you switch it white light only?
By Deborah Carey on Jul 20,2021

Answer:

I am afraid not.

Question:

Can this be set to a static white light? Many thanks, Jeff
By Jeff Boone on Jul 11,2021

Answer:

I am afraid not.

Question:

Can I switch off the colour rotation and just a normal light
By Sharon Munns on Jul 2,2021

Answer:

You can set the light on a static mode if you wish to.

Question:

can i program this to stay on one colour
By ruthie on Jun 27,2021

Answer:

Yes, you can set it on a static colour/mode.

Question:

I noticed that on a previous question asking dimensions that you stated a height of 16cm and a width of 24cm which makes the lamp very short. Is it not the other way round?
By Claire on May 23,2021

Answer:

The full length of the lamp including the base is 29cm.

 

Question:

Is this lamp waterproof?
By Milan on May 15,2021

Answer:

Yes, it is waterproof. 

Question:

What is the base made out of, is it fairly heavy or likely to blow over?
By Paula on May 11,2021

Answer:

This light is quite solid, it won't be affected by the wind or wheather conditions. 

Question:

What are the dimensions of the lamp please and thanks
By Jacki on Jan 27,2021

Answer:

Height: 160mm x Widith: 247mm x Depth: 160mm 

Question:

Hi, can you add some dimensions info? Thanks
By Bego on Jan 23,2021

Answer:

 

Height: 160mm x Widith: 247mm x Depth: 160mm