Frequently Asked Questions - TrueFlame Mini Solar Torch Light - 2 Pack

Question:

hi, what type of battery does it use? Also what is the size of the solar panel on the top? thanks
By Raj on Sep 8,2023

Answer:

The top is 90 mm in width. The battery is not replaceable in the Trueflame as it is wired in.

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Question:

Please can you advise where can I buy new batteries? we have four of these lights from a few years ago and none of them are working.
By Lynda Poyser on Apr 7,2023

Answer:

Hi Lynda,

Unfortuantely, the batteries on our TrueFlame Mini Solar Torch Light cannot be replaced.

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Question:

Hi Are you planning to do these lights with the USB charger option in the future. Thanks
By JOHN on Feb 12,2023

Answer:

Hi There,

We do have a bigger version of this light which you can charge by USB,

If you click here.

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Question:

Hi, Does the power saving mode reduce the brightness, or turn them off (or is there a separate on/off switch so you can stop them coming on when you want to)?
By Sarah on Aug 17,2021

Answer:

There is only one switch button with 3 modes.

Mode 1: The light is set to work at full brightness

Mode 2. Powersaving mode (will reduce the brightness)

Mode 3: Light will switch off

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Question:

Hi could you tell me where your products are made/ manufactured please Thank you Amanda
By Amanda on Aug 10,2021

Answer:

our products are manufactured in China and distributed in the UK

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Question:

So the larger light has a USB + solar panel for charging, 96 LED's and a bracket as well as a spike for mounting, is this correct?
By Mark Ritson on Mar 25,2021

Answer:

That is correct! Apart from the fact that it can only be installed with the spike. There is no wall-mounted bracket.

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Question:

Will these charge in normal daylight or do they have to be in direct sunlight to charge?
By Simon on Mar 22,2021

Answer:

We recommend for these to be in as much direct sunlight as possible or in a position where there would be direct sunlight. They also have the power saving mode for shadier spots.

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Question:

Can you leave these outside but turned off for a long period of time? Would this overcharge? Or reduce battery life?
By Nick Pomfret on Mar 17,2021

Answer:

We recommend leaving the lights switched on and they will come on automatically evening. That way the battery neither will go flat nor overcharge.

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Question:

Hi. What are they made of? metal or plastic? Do they have a guarantee? Thanks
By Rebecca Wright on Mar 7,2021

Answer:

They are made of plastic and they come with a 12-months warranty.

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Question:

Just received my true flame mini and the USB type larger ones for the small one it says a well positioned solar panel can make them work in the winter better can you add a solar panel
By James on Dec 9,2020

Answer:

No you cannot add a solar panel, this is refering to the positioning of the light as the solar panel is on the top of it.This statement applies to all our lights.

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Question:

Can you use these indoors? Would they get enough charge by a window?
By Kate on Oct 3,2020

Answer:

These cannot be used indoors.

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Question:

The garden centre I purchased these from displayed them with a stand attached instead of a stake. Is it possible to purchase these so they could be placed on a table?
By Lynda Trefry on Aug 12,2020

Answer:

I am afraid not, these lights come only with a stake.

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Question:

What's the size of battery and rating of solar panel in terms of mAh?
By Zishan Sheikh on Jul 31,2020

Answer:

That is the type of the battery: nimh/500 mAh/1.2v

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Question:

Can they be fitted to the wall? thank you
By ann blewett on Jul 21,2020

Answer:

I am afraid not.

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Question:

How can I get them to work. Cannot find switch. Been in garden several days. So should be well charged
By Georgina WHORTON on Jul 20,2020

Answer:

Please use the power button located on the light head to operate the light. If you need more help please send an email to [email protected].

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Question:

Can you recharge these like the larger ones.
By Yvonne on Jun 1,2020

Answer:

These lights cannot be charged via the USB.

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Question:

Can you tell me what material these are made out of please?
By Sarah Adderley on Apr 24,2020

Answer:

toughned plastic.

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Question:

Hi, how many LEDs does each torch have? Is it 96?
By Alisdair on Apr 20,2020

Answer:

That is correct!

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Question:

Hi can you replace the rechargeable battery?
By Michelle Keery on Apr 19,2020

Answer:

No, sorry!

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Question:

What is the actual colour of outer casing of these lights?
By Julie Lomax on Apr 18,2020

Answer:

The outer casing is black.

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Question:

Would you be able to attach the mini version to a fence?
By Gayle on Apr 14,2020

Answer:

This would not be possible.

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Question:

Do you still have any large ones
By Colin appleby on Apr 11,2020

Answer:

Yes we sell the Two pack of the Larger Tureflame here and we sell the single larger ones here

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Question:

How do you change the batteries on these lights
By Debby on Apr 10,2020

Answer:

The batteries on the Mini Trueflame cannot be changed.

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Question:

Hi can you replace the battery. If so how. Thanks
By ANGELA on Apr 10,2020

Answer:

The batteries on the Mini Trueflame cannot be changed.

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Question:

Do these still need 3/5 days to charge in bright sunlight.
By Graham Davison on Apr 9,2020

Answer:

Yes, we recommend them having a good charge for 3-5 days.

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Question:

Are these dusk til dawn lights
By Ian Fielding on Apr 9,2020

Answer:

That is correct.

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Question:

Can these be wall-mounted instead of spike in the ground?
By Clare Moore on Mar 27,2020

Answer:

No, sorry!

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Question:

What is the maximum length of cable between the panel and the lights? Also what is the maximum distance between each light?
By Simon on Dec 4,2019

Answer:

These do not come iwth any cable, the panel is based on top.

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Question:

What is the height of the light
By S shah on Nov 28,2019

Answer:

Dimensions

Height: 380mm (above ground after install)
Overall Height: 490mm (including spike)
Diameter of light head: 70mm
Diameter of pole: 22mm

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Question:

Can you deliver to Europe?
By Fred Rowland on Nov 27,2019

Answer:

Usually we can yes! Please see where we deliver to on our Delivery Info Page here

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Question:

Hi Can you let me have the dimensions of the box
By TERESA BOWLER on Oct 28,2019

Answer:

The box dimesions are: 26.4 x 11.2 x 11.2 cm

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Question:

How do I replace Batteries
By Raymond Brittle on Oct 22,2019

Answer:

Unfortuantely these batteries cannot be replaced, however they are made with long life rechargable batteries, so should last up to 4 years.

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Question:

Are the lights made out of steel? If so is there a stainless steel option?
By David Court on Jul 3,2019

Answer:

No, the lights are made of toughened plastic.

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Question:

How many LEDs in each please. Similar torches bay from 31 up to 92. I would assume that the more LEDs the brighter the output? Thanks.
By Eddie Prest on Jun 3,2019

Answer:

Yes, the more LEDs the brighter the output would be but you can only have so many LEDs with the space and to create the effect, also the number vs the size of the panel need to match. The Mini TrueFlame has 36 LEDs.

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Question:

Are the mini trueflame the same brightness as it's larger brother?
By Steve Wheadon on May 28,2019

Answer:

The Lumen output will be less than 2/3 lower due the size of the lamp however these are designed to complement the larger trueflame so if you asking if the effect is similar then yes but just smaller.

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Question:

How many LEDs do these have? Are they the same quality as larger one?
By Helen Pennington on May 24,2019

Answer:

The Mini TrueFlame has 36 LEDs, less than it's older brother due to the size of the lamp.

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Question:

Does the 2 mini version flame light charge from electric indoors as the larger one does?
By Janie on May 1,2019

Answer:

No, the Mini Trueflame are only solar powered with no USB