Frequently Asked Questions - TrueFlame USB Solar Torch Light With Flickering Flame

No, Sorry!

The batteries are wired into the light so this cannot be changed, however they are fitted with long life batteries so these will last up to 3-4 years. 

They would have to be spiked into the ground. 

I am afraid that we do not sell the USB cable separately. 

These are micro USB. You can take the head with you to check the size. You can usually get these from any electrical sellers. 

I am afraid not. This light comes with a spike.  

• Diameter of light head: 121mm

These lights need to be charged for 4 hours via the USB cable to start with. Once it has been fully charged and it is completely dark you have to press and hold for 5 seconds on the rubber switch button which is located on the light head and your lights will illuminate. 

I am afraid not. 

We woild recommend them being switched off yes. 

We would recommend them being switched off yes. 

Yes they will turn on when they detect darkness

As it is just a charging cable nothing will come up on your computer, it will just charge the light. No light to show it's charging, if you just leave it in the computer it will taking a charge.

It will take approximately 4 hours. It does not have a light indicator that can glow when the unit has been fully charged.

The batteries in this product cannot be changed, they are long-life batteries. 

No sorry, please contact [email protected] with your order ID number. 

These will need to be switched on. Please push and hold the button directly in (not left or right) for 3-5 seconds and they will lightup in the evening. 

Not necessarily If you plug in the light and give it a good charge it does not matter if it is on/off (if you are not able to tell) but if you can tell then do leave it off then that way it isn't working and charging and will hold the charge it has gained.

The batteries are wired into the light so this cannot be changed, however they are fitted with long life batteries so these will last up to 3-4 years. 

You can remove the light head and bring indoors to charge up.

50 Lumens

To USB charge the torch locate the USB charging port which is just below the power button. Carefully pull back the rubber cover and insert the Micro USB end of the supplied USB cable. Plug the USB end of the cable into a USB wall plug adapter or a USB port on your computer

No, but in powersaving mode, the flicker is slower using less power.

Toughened plastic

The TrueFlame comes with a decking mount.

Yes.

Yes, both. It allows you to top up the charge in winter months or if you have them in a poor location.

Without direct sunlight, the light will work but will not last as long. The power saving mode will help. Some customers actually move the lights during the day into a better location then move back once charged. 

If it has been very cloudy for a prolonged period of time then switch them off when you go to bed is a great solution. Switching them off for 3-5days is likely to fully charge them too. Our Trueflames also have a power saving mode, switch the light on and press the button again, this will dim the light slightly and increase the run time.

Up to 10 hours from a full charge.

Hi, it's just the spike for ground installation.

Yes, these are fine in UK rainy season.

I'm afraid not, they're only used for instore display purposes where solar isn't an option.

The light is a flame effect so light and dark oranges. 

The light comes with a 12 month warranty and we would expect the battery to last over 3 years if not longer. 

We don't sell anything like that but it might be worth trying your local DIY store for a bracket that might hold the spike. 

We always recommend a full 3 days to charge up our lights. The full instructions along with some troubleshooting example are listed here 

The batteries are not replaceable. 

No these are solar powered only. No need for a transformer.

The solar panel is integrated into the top of the lantern.

The entire light comes in 3 sections. The light head, pole, and spike. The total height of all 3 out of the box is 780mm. 

The Trueflame will last up to 10 hours from a full charge.

Yes, the price is for one Trueflame Torch Light.

There are 96 LEDs used to create the flame effect

It's made out of toughend plastic.