Replacement Verified Purchase
Our lights stopped working after a couple of years. (We bring them in during winter)
I paid more than normal for this brand as it stated it was hard wearing and had replacement parts available.
Anyway it took me a while to work out which component had failed and I thought it was the charging tube, I checked before buying that I could return the item if I’d picked the wrong bit. I was told this was fine.
Anyway it turned out to be the tube and they are working fine again.
Am glad these do have replacement parts as it would be a shame to have to throw the whole lot away and start over. Hopefully nothing else will fail though. By Fiona Perry on Aug 19,2024
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Exceptional serviceVerified Purchase
I love these Lumify solar lights. They are hugely reliable and of excellent quality. One of mine sets got damaged and Solar Centre were very quick to advise me how to repair the relevant bits and they helped me get the necessary replacement parts rather than replacing the whole thing. I am very impressed with Solar Centre as a company and with their products. Thank you! By CLAUDIA IVES on Mar 5,2024
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Great seeviceVerified Purchase
Did the job. Where else can you ring up after 3 years and get parts? By Pete on Mar 2,2024
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ExcellentVerified Purchase
As a replacement for an old tube which had suffered water ingress, it works and the company's service was first class, and friendly. Sadly now the solar panel doesnt work to 'turn on' and also needs to be replaced. With a new tube, new battery and now a new panel, it is nearing the cost of a completely new set. That said these solar lights have been the most superior product on the market having given me over 3 years of trouble free performance. I do not hesitate to recommend them highly. By verified customer on Feb 15,2023
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Replacement Verified Purchase
Just the job, a bit of a wait due to supply issues but got there in the end By Jef Sharp on Jun 24,2022
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Me againVerified Purchase
Looks like I posted a year ago. Replacement tube failed after a few weeks this winter. Just received a new replacement tube with no fuss at all. It works out of the pack but I won't know until Christmas whether it has staying power. I have 11 sets of Lumify lights (so far!) and love them. They really do charge up well during our short winter days and cheer up the nights. SolarCentre has always provided great customer service. Can recommend. By Prosie on Mar 20,2022
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Replacement tubeVerified Purchase
First class service By Trevor Robinson on Aug 30,2021
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Replacement Tube/Lumify 300 LEDsVerified Purchase
Brilliant service. great product By Mike on May 29,2021
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Vintage bulbs Verified Purchase
One set of lights didn't work well from the outset
I emailed the company and they recommended we did a few simple test rather than sending the whole set back
Lumify promptly sent out another tube
Good service support 👠By Jane Hyde on Feb 27,2021
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Works a treat nowVerified Purchase
Like the others I had a problem with the initial tube. Maybe they got a faulty batch. The first replacement didn't work but the second works a treat. Sent immediately and without fuss once we determined it was a faulty tube. Great customer service. By Prosie on Feb 1,2021
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Replacement TubeVerified Purchase
We have several sets of these lights but one set has not worked from the outset - a replacement tube hasn't resolved the issue. The lights flicker at darkness then go out - very disappointing. The others though work well and would strongly suggest charging up via the USB before relying on the solar panels, The company have been responsive to our issue and have no complaints with them. By Ian P on Dec 30,2020
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Replacement TubeVerified Purchase
Had the solar lights for a week and the lights only stayed on for 4 hours. I contacted the solar centre and without fuss sent me a replacement tube,great service. Would recommend. By Jeffrey Bell on Dec 18,2020
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Replacement TubeVerified Purchase
The replacement tube has fixed our light problem. The timing was off but now with the new tube, the lights stay on for the expected period.
Thank you.
Love the lights! By T Carter on Dec 6,2020
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Wonderful serviceVerified Purchase
Great company providing a first class service. By Alan Beard on Oct 4,2020
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Spare tube Verified Purchase
Bought this as a spare so I can have one
Ready to use By Denise on Mar 5,2020
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Battery Tube is GreatVerified Purchase
I was relieved to discover that the Lumify Replacement Tube was available as my set of 300 Solar Fairy Lights work perfectly but felt it would be helpful to have a back up tube fully charged and ready to go should the weather not be conducive to solar charging for a protracted period. Not had to use the back up tube yet but do not envisage any problems. By William Dyke on Feb 17,2019
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Tube & lightsVerified Purchase
Hi I received replacement tube and 300 solar lights and they are working now good
My only thing to say they take over a week to arrive By Steven Lowe on Aug 6,2018
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Lumify battery tubeVerified Purchase
Waited a little while for stock to become available, pleased with having the lights back working, i do think i will probably order a backup tube as they are normally difficult to obtain. By Annette on Jun 14,2018
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Top Customer ServiceVerified Purchase
Solar Centre have been fantastic not only helping me identify which part of my kit were faulty but in going 50/50 towards the cost of replacing it!
Cheers Luke - for going the extra mile in helping me resolve my problems. Lights all working and looking great again! By Paul Brooks on May 24,2017